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International version! Translate in your native language:
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SOMFY Group 3-minute news update
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ENSURING CUSTOMER LOYALTY
SOMFY places its customers at the heart of its strategy, measuring their satisfaction via the CNPS (Customer Net Promoter Score), which currently stands at an excellent 59.6 for 2024. With 68% promoters, our aim is to reduce the number of detractors by 2025 to further increase customer loyalty. Continuous improvement and active listening are the keys to this aim! See the detailed results of our CNPS survey here.
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SEND YOUR GREETINGS
Spread some festive cheer to your colleagues, partners, suppliers and customers with Greetings! Choose from greetings cards in French or in English, and add a personalized message to put a smile on everyone’s face. Your best wishes will be sent directly by email. This year, Greetings has a new look for a simplified and even more festive experience!
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OVER TO YOU
SOMFYSCOPE is still open! Why not take a few minutes to reply to the satisfaction survey and tell us about your experience within the Group? You have until November 29 to reply… Your opinions are invaluable, make your voice heard!
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— As we mentioned in the previous edition, Pierre Ribeiro presented the Group web conference in October. And as a bonus, simultaneous interpreting was provided into 8 languages thanks to AI and HeyGen! Missed it the first time? You can watch the replay at any time.
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— How can we protect our employees against risks in the workplace? With personal protective equipment (PPE) for instance! Gloves, hard hats, goggles, or even just a little care and attention… Watch this new video to learn about preventive measures to take in order to eliminate or minimize risks as much as possible.
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— Discover the 3rd episode of our “15 minutes with…” podcast on the desired culture! Valérie Dixmier, Head of People, Culture & Organization, shares her vision of SOMFY's desired culture: "a company culture is not decreed, it is lived..." and how it is an asset for engaging all employees in the Group's project. The answers in 15 minutes!
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FAMILY DAY
In November, SOMFY Nanxun welcomed more than 160 employees and their families to its first ever “Family Day”! Visitors were shown around the factory and took part in interactive activities, while enjoying games, delicious meals and a fair trade market supporting sustainable initiatives. This inaugural event was a roaring success: take a look at some of the highlights in images!
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